[ query.protocol ]

FAQs

Are drops limited?

Yes. Each drop has limited stock. Once the pre_order_period closes, units are produced and dispatched.

Where do you ship?

Worldwide. Find out more here.

When will my order ship?

COLD*DATA operates on a made-to-order protocol.

Once pre_order_period ends, production begins.

ETA: 2-4 weeks post-close.

Can I return or exchange my item?

Due to the made-to-order nature of our preorder system – and the limited nature of standard releases – all sales are final. We do not offer returns, refunds, or exchanges once an order has been placed.

What if my item arrives damaged?

  • Please contact us within 7 days of receiving your order at terminal@cold-data.net
  • Include your order number and a clear photo of the issue
  • We’ll review and arrange a replacement or partial refund if applicable

How are the garments printed?

Screen-printed by hand for long lasting quality.